23 May 2011


I am trying to turn my laptop into a dual-boot. Keeping Ubuntu on one-side and installing Microsoft on the other. For all my love for Ubuntu - I have a laundry list of products that don't support using anything but Windows and thus - here I am.

I am, however, having problems installing Windows 7. I was warned that the 3-pack of installations that my father bought had buggy product keys and that I was going to have to call in order to have it fixed. I was not looking forward to this, but whatever. We use Windows 7 at school and I rather like it, so let's do this.

My phone call to Microsoft - with a VERY SPECIFIC problem - took me an hour and a half to finish. I say 'finish' not 'resolve' because... well, I'll get to that. In the course of this call:

1) I was transferred upwards of eight times. Three of those were not to other departments, but back to the main menu where I would have to start the entire process over.

2) I was accused, vehemently, of having them on speaker phone since they couldn't understand me. One lady even went so far as to circumspectly accuse me of lying to her when I maintained that I wasn't.

3) The man who finally took on the apparently gargantuan task of checking my product key comes back only to tell me that their system is down and can I call back in an hour. He later rescinded this and did some sort of magic - but seriously Microsoft? You don't inspire confidence in your product when I call into your own support center and the system is down. You should look into that.

4) I'm told that the product is out of warranty. Excuse me? A product that has never been activated, and therefore never used is out of warranty? "So what your telling me is that I was sold a product that won't install correctly but you refuse to help me because it's somehow fallen outside of warranty - even though it has never been activated or registered?" "Yes ma'am."

5) I apologized for raising my voice to him, asked to speak to someone else and that man then hung up on me. I kid you not.

There is a reason... there is a reason I happily switched to a Linux-based system two years ago. A system that has never crashed, never failed and never given me one frakkin' problem. I still need to do a Windows install. There are programs I need for my summer teaching fellowship that just don't work on Ubuntu. But I will be damned if I use a legal copy.

Microsoft - you have turned a girl who has legally downloaded every song she owns into a pirate. I hope you're happy.

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